1. cash payment at the cash desk.
2. by EC card - Please contact your financial institution in advance to agree the limit set by your bank.
3. by credit card -We accept Visa and MasterCard.
Bidders will receive an invoice by email immediately, which must be paid within 5 days. Please refer to the shipping instructions on the invoice. (Verpackung und Versand).
For your safety and ours, we ask our foreign customers to present a copy of a valid ID card and a valid credit card when bidding.
Please note, we do not have storage facilities.
You are requested to collect the auctioned items within 14 days after the auction. Please, make an appointment.
Unpaid objects will be removed from storage after 14 days without consultation.
As an additional service of our house we offer to send your auctioned item(s).
The shipment of these items is exclusively at the expense, risk and peril of the buyer.
We do not accept any liability for damage caused after the goods have been handed over to the respective transport company.
If possible, you will find a flat shipping rate on your invoice (errors in invoicing excepted).
We consider the transfer of the shipping costs as a shipping order.
The shipment is exclusively carried out by DHL. We ship after receipt of payment and in order of receipt of payment. Please note that we are an auction house and not a mail order company. During the first days after the auction, a processing backlog is unavoidable, as we receive a large number of remittances at the same time. Please allow up to 3 weeks for your parcel to arrive.
The flat rate for shipping within Germany is between approx. 10 € and approx. 100 € incl. VAT, per parcel. Parcels within Europe between 30 € and approx. 150 € incl. VAT.
This includes the costs for postage and packaging, depending on size, weight and packaging costs. Furthermore, each parcel is insured up to a value of 500 €.
The parcels are packed very carefully by our trained staff. Nevertheless, sending parcels involves incalculable risks. Therefore, please always check the possibility of a collection.
Furniture as well as objects that are too large (e.g. paintings with a side length longer than 120 cm) or too heavy or at high risk of breakage are generally not sent.
If you wish a different agency to send your item, please be aware you must take care of the shipment yourself and inform us as soon as possible.
For any further information, contact us at email@example.com